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888r Malaysia Help Center

888r FAQ – Complete Answers for Malaysian Members

Find answers to the most frequently asked questions by 888r Malaysia members — covering registration, deposits, withdrawals, bonuses, badminton betting, and live casino. If you can't find your answer here, our support team is available 24/7 to help.

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Most Popular Topics

What 888r Members Ask Most

These six topics cover over 80% of the enquiries we receive every day. Click a card to go directly to the relevant section.

Account & Registration

How to register, eligibility requirements, 18-year age limit, email verification, and managing your 888r account profile.

8 questions
Deposit & Payment

Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX — minimum limits, processing times, and deposit issues.

6 questions
Withdrawals

How to withdraw, processing times, KYC requirements, daily withdrawal limits, and pending withdrawal issues.

6 questions
Bonus & Promotions

Welcome bonus of RM1,888, wagering requirements, validity period, cashback, reload bonus, and how to claim promotions.

6 questions
Games & Betting

Slots, live baccarat, poker, jackpots, BWF badminton betting, Malaysia Super League football, and e-sports.

6 questions
Security & Privacy

256-bit SSL protection, 2FA verification, Malaysia PDPA compliance, password security, and safeguarding your account from unauthorised access.

5 questions
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Category 1

Account & Registration

Registering an 888r account is free and can be completed in under 3 minutes. Go to the Register, fill in the form with your full name (as on your MyKad), an active email address, a Malaysian phone number, your date of birth, and choose a strong password. Once the form is submitted, you will receive a verification email — click the link in that email to activate your account. After that, you can log in, make a deposit, and start playing straight away. Identity verification (KYC) using your MyKad is only required before your first withdrawal.

The minimum age requirement at 888r is 18. This is an absolute condition with no exceptions. During registration, you are required to enter your correct date of birth — our system will reject any application from individuals under 18. Further age verification is carried out during the KYC process, where a copy of your MyKad is required before your first withdrawal. Any account found to belong to an underage individual will be closed immediately and the balance returned to the legal guardian.

No — each individual is only permitted to hold one 888r account. This applies regardless of the device used, IP address, or registration method. Holding multiple accounts is a serious violation of 888r's Terms & Conditions and may result in all associated accounts being terminated and balances forfeited. If you are having trouble with your existing account — such as a forgotten password or login issues — please contact 888r support at support@888r-jit.com or via 24/7 live chat. Do not open a new account.

First, check the "Spam," "Promotions," or "Junk" folder in your email inbox — automated emails from 888r are sometimes filtered there. If it's still not there, log in to your 888r account and look for the "Resend verification email" option on the dashboard. Also double-check that the email address you entered during registration is correct — a typo is the most common cause. If the issue persists after 15 minutes, contact 888r support via 24/7 live chat and we will resolve it for you right away.

Some profile information can be updated on your own from the "Profile Settings" section after logging in — such as your phone number and password. However, your full name and date of birth cannot be changed after registration, as this information is used for identity verification (KYC). If there is an error in your name or date of birth from registration, contact 888r support via email at support@888r-jit.com with a copy of your identification document for a correction to be verified by our team.

To permanently close your 888r account, contact our support team via live chat or email support@888r-jit.com. State your request clearly and our agent will walk you through the process. Before closing, make sure you have withdrawn all available cash balance. Bonus balances that have not met the wagering requirements will not be paid out. Please note that once your account is closed, you will not be able to re-register using the same details. If the reason for closing is related to a gambling problem, we recommend considering the option of self-exclusion which offers more comprehensive protection.

KYC (Know Your Customer) is an identity verification process required by 888r before your first withdrawal is processed. Its purpose is to secure your account and prevent identity fraud. Documents typically required include a clear photo of your MyKad (front and back), and possibly a selfie holding your MyKad. You can submit these documents via the "Verification" section in your account profile or by emailing support@888r-jit.com. The KYC process is usually completed within 24 business hours once complete documents are received. You do not need to wait for KYC to finish before playing — only cash withdrawals require KYC.

888r is a platform that operates with a primary focus on the Malaysian market. Malaysian citizens and permanent residents (holding a MyKad or valid residency document) are eligible to register and play. For foreign nationals residing in Malaysia, you may be able to register using a valid passport — contact 888r support for more information specific to your situation. All transactions on 888r are in Malaysian Ringgit (RM) and the supported payment methods are Malaysia-based options such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX.
Category 2

Deposit & Payment

888r accepts all major Malaysian payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via online banking (Maybank2u, CIMB Clicks, and other major Malaysian banks). All methods are processed securely through 256-bit SSL encryption. 888r does not charge any additional fees for deposits — however, your e-wallet provider may apply a small transaction fee depending on your account plan.

The minimum deposit at 888r is RM10 for all e-wallet methods (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow). For FPX via online banking, the minimum deposit is RM20. There is no specific maximum limit for regular deposits — however, any deposit limits you have set yourself under your account's responsible gambling controls will apply. VIP members may enjoy higher deposit limits — contact your account manager if you are a VIP Gold member or above.

Deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow are typically credited to your 888r account within 1 to 5 minutes. FPX deposits may take up to 30 minutes depending on your bank's processing time. If your deposit has not been credited after 30 minutes, first check your e-wallet or internet banking statement to confirm whether the transaction was successful on their end. If it shows as successful on their end but still does not appear in your 888r account, contact support with proof of the transaction (a screenshot of the receipt) and we will investigate promptly.

Don't panic. This can happen due to temporary technical issues during transaction processing. First step: wait up to 30 minutes, as some deposits that appear "failed" are eventually credited with a slight delay. If after 30 minutes the funds still haven't arrived in your 888r account, prepare a screenshot or proof of transaction from your e-wallet showing that the amount was deducted (transaction reference number, date, time, and amount). Contact 888r support via 24/7 live chat or email support@888r-jit.com with this proof. Our finance team will review the transaction records and resolve the issue within 24 working hours. Do not make a second deposit while waiting — this may cause additional complications.

888r does not charge any processing fees for deposits. The full amount you deposit will be credited to your account. However, some e-wallet providers or banks may charge a small fee on their end for certain transactions — this is outside 888r's control. For instance, some banks apply a fee for FPX transactions to merchants. Check with your financial service provider to find out if any such fees apply to your account.

Yes — 888r provides deposit limit tools that every member can configure for free. You can set daily, weekly, or monthly deposit limits to match your personal budget under "Responsible Gaming" in your account settings. Limit decreases take effect immediately. Limit increases require a 7-day waiting period before taking effect — this is a deliberate safeguard designed to give you time to reconsider before raising your limits. Visit the Responsible Gaming for more information on all available self-control tools.
Category 3

Withdrawals

Log in to your 888r account and go to the "Withdrawal" or "Withdraw" section. Select your preferred withdrawal method — the same e-wallet used for your deposit (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) or FPX to your Malaysian bank account. Enter the amount you wish to withdraw and confirm the request. Please note that your first withdrawal requires successful KYC verification beforehand. Once the request is processed, funds will arrive within 30 minutes to 24 hours depending on the withdrawal method and time of submission.

Withdrawals to e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) for accounts that have completed KYC are typically processed in under 30 minutes during office hours. Withdrawals to bank accounts via FPX or bank transfer may take 1 to 3 working days, depending on the receiving bank's processing procedures. Withdrawals made on public holidays or late at night may experience slight delays. Platinum and Diamond VIP members enjoy priority withdrawal processing.

The minimum withdrawal at 888r is RM30. The maximum daily withdrawal limit varies by your VIP membership tier: Bronze to Silver members can withdraw up to RM5,000 per day; Gold up to RM10,000; Platinum up to RM20,000; and Diamond up to RM50,000. If you need to withdraw an amount exceeding your daily limit, you can submit multiple withdrawal requests across different days, or contact your account manager (for VIP members) to request special approval for a large withdrawal.

There are several common reasons a withdrawal request may be declined: (1) KYC has not been completed, or the documents submitted are incomplete or unclear; (2) There is still a bonus balance attached to your account that has not met the applicable wagering requirements; (3) The withdrawal exceeds your daily limit based on your VIP tier; (4) The chosen withdrawal method differs from your primary deposit method; (5) Your account is currently under a security review. 888r will send an email notification explaining the reason for the rejection. If you're unsure, contact support via live chat and our agent will provide a detailed explanation.

No — bonus balances cannot be withdrawn until the wagering requirements (rollover requirement) are fully met. Your 888r account displays two separate balance types: "Cash Balance" (withdrawable at any time) and "Bonus Balance" (wagering requirements must be met first). The standard wagering requirement for 888r bonuses is 20x the bonus amount within 30 days of activation. For example, a RM100 bonus requires RM2,000 in cumulative wagers before it can be withdrawn. If the 30-day period expires before the requirements are met, the bonus balance will be automatically forfeited — your cash balance, however, is not affected.

If your withdrawal has shown a "Processing" status in your 888r transaction history for more than 24 hours, first check whether it falls on a business day or public holiday — bank withdrawals can take longer during holidays. If more than 2 business days have passed with no update, contact 888r support via 24/7 live chat and have the following ready: your withdrawal reference number, the date and time of the request, the amount, and your chosen withdrawal method. Our finance team will check the actual status and provide an update within 4 business hours.
Category 4

Bonus & Promotions

The 888r welcome bonus of up to RM1,888 is split across your first four deposits. After registering and logging in, go to the "Promotions" section in your account menu. Click "Claim" on the first deposit bonus (100% up to RM500) before making your deposit — make sure you activate the bonus first, not after. Repeat this for the second deposit (50% up to RM388), third (30% up to RM300), and fourth (20% up to RM700). Each bonus carries a 20x wagering requirement with a 30-day validity period. The total maximum bonus is RM1,888 if all four deposits reach their respective caps.

A 20x wagering requirement means you need to place total bets equal to 20 times the bonus amount before the bonus balance can be withdrawn. For example, if you receive a RM100 bonus, you must place a cumulative RM2,000 in bets (20 × RM100) within 30 days. Wagering is calculated based on bet amounts, not winnings. Keep in mind that not all games contribute equally: slots typically contribute 100%, while baccarat and blackjack may only contribute 10–25% toward the rollover requirement. Check the specific terms for each bonus under the "Promotions" section for exact game contribution rates.

If the wagering requirements are not met before the 30-day validity period expires, any remaining bonus balance will be automatically forfeited from your account. However, your cash balance — the funds you deposited, not the bonus — will not be affected in any way and you can withdraw it at any time. To avoid losing your bonus, check your wagering progress regularly under "Active Bonuses" in your account. If you find it difficult to meet the wagering requirements within the given timeframe, reach out to support for a discussion — in some cases, we may be able to offer useful guidance.

The 888r cashback bonus is a partial refund of your net losses over a set period (usually weekly). For example, if 888r offers 10% weekly cashback and your net losses last week were RM200, you will receive RM20 as cashback credited to your account every Monday. Cashback generally carries lower wagering requirements compared to deposit bonuses — check the "Promotions" section for current cashback offers and applicable terms. Cashback is one of the ways 888r shows appreciation to loyal members.

Yes — 888r offers a wide range of ongoing promotions for existing members, not just new ones. These include weekly reload deposit bonuses (typically 20–30% on selected deposits), weekly cashback on losses, sports betting promotions during BWF badminton tournaments and football events like the EPL and Malaysia Super League, special offers for new slots, and account anniversary promotions. VIP members also gain access to exclusive deals not publicly advertised. Check the "Promotions" section in your account every week to make sure you don't miss the latest offers.

The 888r referral program lets you earn bonuses by successfully inviting friends to register and make a deposit at 888r. Get your unique referral code from the "Refer a Friend" section in your account profile. When a friend uses your code during registration and completes their first deposit, you become eligible for a referral bonus. The bonus amount varies depending on your VIP tier — check the promotions section for the current applicable amounts. Please note that encouraging minors to register is a serious violation that will result in account termination.
Category 5

Games & Sports Betting

888r offers over 500 games across a wide range of categories: Slots (300+ titles including Malaysia-themed slots, video clip slots, and classic fruit slots), Live Casino (live baccarat, live blackjack, live roulette, sic bo, and dragon tiger with real dealers), Progressive Jackpots (cumulative jackpots worth millions of MYR), Table Games (RNG baccarat, blackjack, roulette), Poker (Texas Hold'em, Omaha), and Sports Betting (BWF World Tour badminton, Thomas Cup, Malaysia Super League football, EPL, La Liga, e-sports, and more). All games use certified RNG audited by independent bodies to ensure fairness.

Yes. All slot games at 888r use a Random Number Generator (RNG) that has been verified and audited by independent international certification bodies. RNG means every spin is completely random and entirely independent of the one before it — no patterns, no "winning turns," and no way to predict or manipulate outcomes. It's important to understand that a machine that just paid out a jackpot is no more or less likely to pay out again on the next spin. Every spin is a fully independent event. RNG certificates and audit reports can be requested at support@888r-jit.com.

Yes — 888r offers in-play/live betting for badminton and football. You can place bets while a match is in progress, with odds updated in real time. For badminton, this covers BWF World Tour events, the Thomas Cup, Uber Cup, and Sudirman Cup. For football, live markets are available for the Malaysia Super League, EPL, La Liga, Bundesliga, and many more. Live odds shift as the match unfolds, so quick decisions matter. The minimum bet for Sports Betting is RM2. Check the "Live Sports" section on the platform to see ongoing matches with open live markets.

Progressive jackpots at 888r are cumulative prizes that grow every time someone plays a jackpot slot without winning it. A small portion of each bet on that slot contributes to a shared jackpot pool. The jackpot can be triggered randomly by any player on any spin — there is no way to predict when it will hit. Some of 888r's progressive jackpots accumulate to values reaching hundreds of thousands of MYR. Visit the Jackpot to view the current jackpot value in real time.

888r provides in-platform game guides for every game type — click the "Help" or "Info" icon within the game interface to view the rules and how to play. You can also visit the Baccarat and Poker on our website for a more detailed guide on basic strategies and game rules. For beginners, we recommend starting at low-limit tables to get comfortable with the game before moving on to higher-limit ones. The Betting Tips also contains useful strategy guides.

888r automatically saves your game state. If you lose connection while a slot round is in progress, the session will resume from where it left off once you reconnect and log back in. Any spin results that were completed before the disconnection will be recorded — you can check these in your game history. For live casino games, if you disconnect during an active hand, the system will apply standard procedures to determine the outcome. If you believe a recorded result is incorrect due to a technical disruption, contact support with your session details (date, time, game name, bet amount) for investigation.
Category 6

Security & Privacy

Log in to your 888r account, go to "Profile Settings," then select the "Security" tab. There you will find the "Two-Factor Authentication (2FA)" option. Click "Enable," enter your Malaysian phone number, click "Send OTP Code," enter the 6-digit code received via SMS, and click "Verify." From that point on, every time you log in from a new device or browser, you will be prompted to enter an OTP sent to your phone. We strongly recommend all 888r members enable 2FA — it is the most effective way to protect your account from unauthorised access.

888r fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your personal data is protected with 256-bit SSL encryption during transmission and stored on servers secured with strict access controls. 888r does not sell, rent, or share your personal data with any third parties for marketing purposes without your consent. Your data is only shared with service providers necessary for platform operations (such as payment processors) and only to the extent required. For full details on how we handle your data, please read Privacy Policy us.

888r will never ask for your password, PIN, or card details via email, WhatsApp, Telegram, SMS, or phone. All official communications from 888r will come exclusively from the @888r-jit.com domain. If you receive any message claiming to be from 888r that requests sensitive information or asks you to click a suspicious link — it is a phishing attempt. Do not click the link and do not provide any information. Report the message to us at support@888r-jit.com with a screenshot. Always make sure you are logging in through the correct URL: 888r-jit.com — check your browser's address bar before entering any information.

Act immediately: (1) Change your account password right away if you can still log in; (2) Enable or update 2FA to a phone number you control; (3) Contact 888r support via 24/7 live chat or email support@888r-jit.com and report that your account may have been compromised — request the security team to suspend all active sessions; (4) Review your transaction history for any activity you did not carry out; (5) Also change the password of the email address you used to register, as it may have been exposed as well. The 888r security team will investigate and, if necessary, freeze the account while the investigation is ongoing to protect your balance.

888r uses 256-bit SSL (Secure Socket Layer) encryption for all communications between your browser and our servers — the same standard used by Malaysia's major banks for online banking. Passwords are stored using the robust bcrypt hashing algorithm and are never saved in plain text. Financial transactions are processed through payment channels that comply with PCI DSS (Payment Card Industry Data Security Standard). Our systems also employ real-time threat monitoring to detect and block suspicious activity before it can cause any harm.
Category 7

Technical Questions

888r offers a fully optimised mobile experience through your smartphone's web browser — whether you're on Android or iOS/iPhone. The 888r web platform is built to be fully responsive on phone and tablet screens, delivering a smooth gaming experience without needing to download a separate app. You can add the 888r website to your phone's home screen (Add to Home Screen) for quick access that feels much like a native app. Contact 888r support for guidance on adding the 888r shortcut to your iPhone or Android home screen.

888r runs smoothly on all modern, up-to-date web browsers. For the best experience, we recommend Google Chrome (latest version), Mozilla Firefox, Microsoft Edge, or Safari on iPhone/Mac. Keep your browser updated to the latest version to ensure full compatibility with 888r's security features and games. If you encounter issues such as games not loading or display problems, try clearing your browser cache and cookies, or switch to a different browser. Avoid using outdated browsers (such as Internet Explorer), as they may not support the latest security technologies.

For a smooth live casino experience at 888r, we recommend an internet connection with a minimum download speed of 5 Mbps. For better HD video quality, 10 Mbps or above is ideal. A standard Malaysian home Wi-Fi connection or 4G/5G mobile data is generally sufficient. If you experience lag or choppy video during live casino, try: (1) closing other tabs or apps using the internet; (2) switching to Wi-Fi instead of mobile data; (3) lowering the video quality in the game settings if that option is available. For slots and Sports Betting, 2 Mbps is sufficient.

There are a few common causes: (1) Your account has been temporarily locked due to too many previous failed login attempts — wait 30 minutes or contact support to have it unlocked; (2) Your email address hasn't been verified — check your inbox for a verification link; (3) Your account is currently under a security review that requires action from our team; (4) Outdated browser cookies or cache — clear them and try again; (5) A VPN or proxy is causing a conflict — try again without VPN. If none of these apply, contact 888r support via 24/7 live chat or email support@888r-jit.com with your full name and registered phone number so we can help identify the issue.

Try the following steps in order: (1) Refresh the page — press F5 or your browser's reload button; (2) Clear your browser cache and cookies (Settings > Privacy > Clear browsing data); (3) Make sure JavaScript is enabled in your browser — some games require it; (4) Try a different browser (e.g. Chrome if you are currently using Firefox); (5) Disable your VPN if you have one active; (6) Check that your antivirus software or firewall is not blocking 888r-jit.com; (7) Try from a different device to determine whether the issue is device-specific or account-related. If the problem persists after all of the above, contact support with your browser details, operating system, and the name of the game causing the issue.
Category 8

Responsible Gaming

888r provides a full set of free responsible gaming tools for all members: (1) Deposit Limits — set daily, weekly, or monthly limits to manage your spending; (2) Session Time Limits — cap how long you spend on the platform in a single session; (3) Loss Limits — set a maximum loss amount before access is restricted; (4) Reality Check — real-time display showing how long you have been playing and how much you have wagered; (5) Cool-Off — suspend your account for anywhere between 24 hours and 30 days; (6) Self-Exclusion — lock your account for 30 days up to permanently. All tools are accessible from the "Responsible Gaming" section in your account settings. For more information, visit the Responsible Gaming.

For a temporary pause (24 hours to 30 days), you can activate this yourself under "Responsible Gaming" in your account settings without needing to contact support. For longer self-exclusion (30 days to 5 years or permanently), contact 888r support via 24/7 live chat or email support@888r-jit.com with a clear request. Our agents will process it without questioning your decision. Your account will be locked within 24 hours (or immediately for urgent cases) and your cash balance will be returned to your original payment method within 5 business days. Self-exclusion cannot be reversed before the period ends.

If you feel that gambling is starting to negatively affect your life, finances, or relationships, the first step is to reach out to 888r support — we can help you activate self-control tools or self-exclusion immediately, with no judgment. For professional support, speak with your GP for a referral to a psychiatrist or certified counsellor. Government hospitals across Malaysia provide these counselling services. You can also contact Befrienders Malaysia for initial emotional support. Remember — asking for help is a sign of strength, not weakness. For full details, visit our Responsible Gambling page.

No. During an active self-exclusion or account cooling-off period, your name will be removed from all 888r marketing communications lists. You will not receive any promotional emails, bonus notifications, or communications encouraging you to return to play. The only emails you may receive are important administrative communications such as your self-exclusion confirmation or balance return notifications. If you accidentally receive a marketing email during a cooling-off or self-exclusion period, please report it to support@888r-jit.com and we will investigate and correct this promptly.

Yes, family members or individuals concerned about someone can reach out to 888r support at support@888r-jit.com. For privacy reasons, we are unable to disclose personal information or account details of any individual to third parties without the member's consent. However, we can provide general guidance on the signs of problem gambling, explain the options available to members who need support, and offer advice on how to approach a conversation with a family member who may need help. For serious concerns about someone's safety, we will assess the situation carefully and with discretion.
Customer Support Guide

Can't Find Your Answer? Here's How to Reach 888r Support

We understand that not every question can be answered in an FAQ list. Every 888r member's situation is unique, and sometimes you need an answer that's specific to your own case. That's why the 888r support team is always available 24 hours a day, 7 days a week, in Bahasa Melayu.

888r's customer support team does more than answer technical questions. They are trained to assist you with a wide range of matters — from straightforward deposit issues to self-exclusion requests that call for sensitivity and understanding. Every 888r member deserves to be treated with respect, free from judgement or pressure.

How to Contact 888r Support

The fastest way to get help is through the live chat available directly on the 888r platform. Click the chat icon at the bottom right of your screen after logging in. Average response time via live chat is under 5 minutes — significantly faster than email. For less urgent matters, you can email support@888r-jit.com and we will respond within 24 hours.

When contacting support, help us assist you faster by providing the following information upfront: your registered full name, your registered phone number, and a clear description of the issue you're experiencing. If the issue is transaction-related (deposit or withdrawal), please also include the transaction reference number, date and time, and a screenshot as proof if available.

Frequently Asked Questions About 888r Customer Support Itself

Many members ask about 888r support operating hours. The short answer: we operate 24/7 without interruption, including Malaysian public holidays. This means even if you're playing at midnight during Hari Raya Aidilfitri and run into a deposit issue, one of our agents will be there to help.

Another common question is about language. The 888r support team can communicate fully in Bahasa Melayu — there's no need to write in any other language. We understand that many Malaysian users are more comfortable explaining issues in their mother tongue, and that's completely fine with us.

The Most Common Issues That Require Support Assistance

Based on our support records, the five issues most frequently requiring direct support assistance are: withdrawals taking longer than usual, issues related to the KYC verification process, questions about specific bonus wagering requirements, login problems that cannot be resolved through the "Forgot Password" function, and requests for self-exclusion or account cool-off.

For pending withdrawals, the 888r finance team can typically provide a status update within 4 business hours of receiving a report with the correct reference number. Do not submit duplicate withdrawal requests for the same amount — this can complicate the process and delay resolution. Submit a single report with complete supporting evidence and let our team handle it from there.

For KYC issues, the most common causes of delays or rejections are unclear document image quality, a name mismatch between the document and registration details, or an expired document. Make sure your MyKad photo is taken in good lighting, all text is clearly legible, and all four corners of the card are visible in the image. This will significantly speed up the KYC review process.

Feedback — Help Us Do Better

888r is always looking to improve the quality of our support service. After every live chat session, you'll have the opportunity to rate your experience and leave feedback. This feedback is read directly by team supervisors and used for the ongoing training of our support staff.

If you have suggestions on how we can improve the 888r platform, processes, or support service, send them to us at support@888r-jit.com with the subject line "Feedback / Suggestions." We value every member's input — you are the reason we keep working to be better every day.

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